Privacy Policy
Privacy Policy
This privacy policy (“Privacy Policy” or “Policy”) describes SmartBike Mobility Pvt Ltd (the “Firm” or “Company”) policies on collection, use, and disclosure of information about you in connection with your use of the mobile application SmartBike (hereinafter “App” or “Application”) owned and controlled by the Company. The terms “we”, “us” or “our”, refer to SmartBike Application or the Company, used interchangeably. The Company rents bicycles and electric bikes to registered users via their App. In order to provide the services, we ask for certain personal information which is displayed on the App. When you use the service available at our App, you consent to our collection, use, and disclosure of information about yourself as described in this Privacy Policy. Through our SmartBike application the Company provides a platform for end users to discover available bikes and gives the ability to rent out and ride the Bikes. (Hereinafter together referred to a (collectively “Services”). We may change this Privacy Policy at any time by posting a revised Privacy Policy on this page. Such changes will be effective upon posting. In every respect, by using the App, you agree to be bound by terms of this Privacy Policy. This Privacy Policy is effective from May 01, 2018 and continues until revoked by the Company.
1. Introduction
2. Information We Collect And How We Use It
2.1. When you visit the App or use our Service, we collect and store information about you, your computer or mobile device and your activities. This information may include, but is not limited to:
2.1.1. Your computer’s IP address; technical information about your computer or mobile device (such as type of device, web browser or operating system).
2.1.2. Your mobile device’s unique ID number (when available), your mobile device’s geographic location (specific geographic location if you’ve enabled collection of that information, or general geographic location automatically). This information is collected to track your ride, track the user’s current location while booking or returning the bike and calculate fare based on distance if applicable.
2.1.3. Your provided full name, email address, zip code and other information you may provide with your account, such as your gender and birth date. You may optionally provide us with this information through third party sign-in services such as Facebook and Google. In such cases, we fetch and store whatever information is made available to us by you through these sign-in services.
2.1.4. How long you use our service and which features you used.
2.1.5. We gather information from members and guests who apply for the various Services that our App offers. It includes, but may not be limited to, email address, first name, last name, a user-specified password, e-mail Id, mailing address, zip code and telephone number or fax number. We collect information primarily to ensure that we are able to fulfill your requirements and to deliver personalized experience.
2.1.6. We also access your contacts that are saved in your phone. This allows the user to add a couple of contacts as emergency contacts. These contacts will be intimated when the user enables emergency mode anytime during a ride.
3. Notice
3.1. We will ask you when we need information that personally identifies you or allows us to contact you. Generally, this information is requested when you create a registration or login ID on the App or when you connect or browse connected Apps, linked or listed on our App, or join a limited-access feature of the App.
4. Consent And Sharing Of Information
4.1. The information collected from our users or visitors is shared with members and stakeholders of the Company, namely; customers, third party users, companies, employees, stakeholders and other experts who are part of the network of community of SmartBike. Any information you give us is held with the utmost care and security. We are also bound to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.
5. Access
5.1. We will provide you with the means to ensure that your Personal Information is correct and current. You may review and update this information at any time at the login section. There, you can: view and edit personal information you have already given us; tell us whether you want us to send you marketing information; sign up for electronic newsletters about our services and products.
6. Security
6.1. The App has taken strong measures to protect the security of your Personal Information and to ensure that your choices for its intended use are honoured. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. You also have a significant role in protecting your information. No one can see or edit your Personal Information without knowing your user name and password, so do not share these with others.
6.2. We however do not guarantee your e-commerce transactions to be entirely safe and secure. When you place orders through our App or online payment gateway service providers (“OPGSPs”) listed on the App. You must ensure that you agree to the terms and conditions of the said OPGSPs agreement. The Company shall not be liable should there be a discrepancy in refund, loss or misuse of credit card details, hacking of sensitive monetary information.
6.3. Resolution of all payment related complaints shall remain the responsibility of OPGSPs concerned. Users must read and agree to the privacy policy and online security framework of respective OPGSPs listed on the App before transacting. We do not take responsibility for any security lapse, should infringement or violation happen as a result of you accessing an OPGSP listed on the App.
7. Cookies
7.1. When you visit our App, we may place “cookies” on your mobile to recognize you. We do this to store your preferences, collect statistical data and track your use of our Service. Cookies are widely used, and most web browsers are configured initially to accept cookies automatically. If you prefer not to accept cookies, you may adjust and configure your browser settings accordingly. However, if you turn off cookies, or refuse to accept a request to place a cookie, some features and services on the App may not function properly. Ad companies (including but not limited to Google and Facebook) may also place cookies on your computer to track your activities across various Apps so that they can display targeted advertisements.
8. What We Do With Information You Share
8.1. When you join us, you provide us with your contact information, including your name, telephone number, home and email address. We use this information to help you connect with the right audience, namely users to service provides and vice versa.
8.2. We will disclose your Personal Information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) confirm to the edicts of the law or comply with legal process served on the App; (b) protect and defend the rights or property of the Company; and (c) act in urgent circumstances to protect the personal safety of users of the Company or the public.
9. Information Sharing And Disclosure
9.1. The Company does not rent or sell Personal Information about you with other people (save with your consent) or non-affiliated companies, except to provide services you’ve requested, under the following circumstances:
We provide the information to government agencies/partners e.g. Smart City division, trusted partners, affiliates, industry experts and professionals (collectively “Service Partners”) only if we have the necessity to do so in order to enhance your service experience. Service Partners may use your Personal Information to help us communicate with you about offers and discounts. However, Service Partners do not have any independent right to share this information.
We respond to court orders, legal process or to establish or exercise our legal rights or defend against legal claims.
We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the App’s terms of use, or as otherwise required by law.
We shall transfer information about you only if the Company is acquired by another company or individual. In this event, the App will notify you before information about you is transferred and becomes subject to a different privacy policy.
We may need to contact you to comply or co-operate with a legal request. For this purpose, we will use the email address provided to us by you. All communications sent by us at such email address shall be deemed to have been communicated to you.
9.2. Data disclosure to OPGSPs: We may disclose your personal information to OPGSPs and for the following purposes:
9.2.1. to prevent, detect, mitigate, and investigate potentially illegal acts, fraud and/or security breaches, and to assess and manage risk, including to alert you if fraudulent activities have been detected on your user accounts;
9.2.2. to provide customer services, including to help service your account or resolve disputes (e.g., billing or transactional disputes);
9.2.3. to facilitate the processing of payment cards when you pay within our Services with a payment card and we use OPGSPs to process your payment.
9.3. Disclosure to Service Providers and financial institutions partners:
9.3.1. Third party service providers who help us to provide our Services, payment processing services, assist us in providing customized advertising, to assist us with the prevention, detection, mitigation, and investigation of potentially illegal acts, violations of our User Agreement, fraud and/or security breaches, bill collection, affiliate and rewards programs, co-branded credit cards and other business operations.
10. Confidentiality And Security
10.1. We limit access to Personal Information about you to employees and stakeholders who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
10.2. We have physical, electronic, and procedural safeguards that comply with the laws prevalent in India to protect personal information about you. We seek to ensure compliance with the requirements of the information technology laws as applicable from time to time to ensure the protection and preservation of your privacy. Additionally, we follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
11. Your Consent
11.1. By using the App, you consent to the terms of our Privacy Policy and to the App’s processing of Personal Information for the purposes given above as well as those explained where we at the Company collect personal information on the web.
12. Concerns And Grievance Redressal Mechanism
12.1. If you have any grievance relating to the processing/usage of information provided by you or the App’s Privacy Policy, you may email our grievance officer at info@smartbikemobility.com.
13. Contact Information
13.1. We welcome your comments regarding this privacy statement at the contact address given at the App. Should there be any concerns about contravention of this Privacy Policy, we will employ all commercially reasonable efforts to address the same. The terms in this Policy may be changed by us at any time. Should you have concerns regarding this Policy or the Services that we offer, please feel free to write to us.
IN WITNESS WHEREOF, all users or visitors of the App agree that they have read the terms mentioned in this Privacy Policy and agree to be bound by them for as long as they continue to either use the App or avail Services of the Company.
